Privacy Policy


Ensite Technology Services (Pty) Ltd and its affiliates (collectively “Ensite”, “us”, and “we”) is committed to respecting the privacy of your personal data whilst still maintaining the integrity of any information you may share with us, and complying with the Protection of Personal Information Act No 4 of 2013 (“POPIA”).

Ensite has created this privacy statement in order to communicate its commitment to provide effective processes for the appropriate handling of such private information and to comply with applicable legislation that governs the authentication, protection and disclosure of personal information. By procuring any IT related hardware, software, and services (“services and/or products”) from Ensite, you consent to the use of your personal identifiable information within the scope of the data practices described in this statement.

Reasons for processing your personal data

ENSITE may collect, process and use your personal information for various purposes related to our business interaction with you, including but not limited to:

  • Carrying out and managing its business operations;
  • Servicing your account and/or managing our relationship with you;
  • Providing benefits and services to customers and vendors;
  • Confirming and verifying identity for security purposes;
  • For website log on and account access purposes;
  • Making payments and confirming that payments are made to the correct beneficiaries;
  • Assessing and processing instructions, queries and requests received;
  • Identifying and confirming authorised third parties;
  • Updating records with the correct and current information in order to keep in contact;
  • Auditing, reporting and record keeping purposes;
  • Archiving emails for disaster recovery purposes;
  • Legal reporting obligations and debt collection;
  • To register sales with vendors, and for warranty and licensing purposes;
  • To undertake credit checks;
  • To fulfil and communicate with you on orders, product information and account matters;
  • To conclude and meet contractual obligations to you;
  • To provide details of sales to vendors where required;
  • For analysis and research purposes;
  • In respect of the delivery of services or goods;
  • Any related purpose/s to the aforegoing or for other legitimate business interests;
  • To enable us to identify products or services offered by ENSITE that may be of interest to you and to provide marketing information to you. THIS, AND ANY CONSENT HEREIN MAY BE WITHDRAWN AT ANY TIME BY CONTACTING US ON

By placing orders on us and undertaking business with us, you consent to the processing of personal information for such purposes and in terms of this policy in addition to in terms of any specific consent given to us. You may withdraw this consent at any time.

Your personal information may be transferred to locations outside of South Africa and may reside outside of South Africa from time to time. In this instance we will ensure that the destination country has suitable data protection laws or that suitable contractual protections are in place.

We do not collect special personal information in the ordinary course and will obtain specific consent if we need to.

Special personal information is personal information about the following:

  • Race (like where a company submits reports to the Department of Labour where the statistical information must be recorded)
  • Ethnic origin
  • Trade union membership
  • Health (like where you apply for an insurance policy)
  • Biometric information (like to verify your identity); and / or your criminal behaviour and alleged commission of an offense

The use of Cookies 

We may store some information (commonly known as “cookies”) on your computer when you visit our web site. This enables us to recognise you during subsequent visits. The type of information gathered is non-personal, such as:

  • the IP address of your computer;
  • the date and time of your visit;
  • which pages you browsed;
  • whether the pages have been delivered successfully.

Apart from merely establishing basic connectivity and communications, Ensite may also use this data in aggregate form to develop customised services – tailored to your individual interests and needs. Should you choose to do so, it is possible (depending on the browser you are using), to be prompted before accepting any cookies, or to prevent your browser from accepting any cookies at all. This may however cause certain features of the web site not to be accessible.

Third Party Providers

We may transfer or disclose the personal data we collect to third party contractors, subcontractors, and/or their subsidiaries and affiliates. Third parties support the Ensite network in providing its services and help provide, run and manage IT systems. Examples of third-party contractors we use are providers of identity management, website hosting and management, data analysis, data backup, security and cloud storage services, courier / delivery services.

Any third parties with whom we share personal data are contractually required to implement appropriate data protection and security measures to protect personal data and are not permitted to use personal data for any purpose other than the purpose for which they are provided with or given access to personal data.

Other disclosures

We may also disclose personal information under the following circumstances:

  • with professional advisers, for example, law firms, as necessary to establish, exercise or defend our legal rights and obtain advice in connection with the running of our business. Personal data may be shared with these advisers as necessary in connection with the services they have been engaged to provide;
  • when explicitly requested by you;
  • when required to deliver publications or reference materials requested by you;
  • when required to facilitate conferences or events hosted by a third party;
  • to law enforcement, regulatory and other government agencies and to professional bodies, as required by and/or in accordance with applicable law or regulation. Ensite may also review and use your personal information to determine whether disclosure is required or permitted.

Ensite may share data with trusted partners to help us perform statistical analysis, send you an email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Ensite, and they are contractually obligated to maintain the confidentiality of your information.

Ensite does not use or disclose sensitive personal information, such as race, religion, or political affiliations, without your explicit consent.


Ensite has implemented technology, policies and processes aimed at protecting the confidentiality, integrity and availability of your personal information. We update and refine these measures on an on-going basis. However, Ensite cannot be responsible for the privacy policies and practices of other web sites you may access using links from Ensite web sites.

We recommend that you check the policy of each web site you visit and that you contact that specific organisation if you have any concerns or questions regarding their privacy policies and practices. Please be aware that internet communications are inherently not secure unless they have been encrypted. Your communications may be routed through any number of countries before reaching our web site. Ensite therefore assumes no responsibility or liability of any nature whatsoever for the interception or loss of personal information beyond our control.

Your legal rights in relation to personal data

In particular, you may have a legal right to:

  • obtain confirmation as to whether we process personal data about you, receive a copy of your personal data and obtain certain other information about how and why we process your personal data;
  • the right to request for your personal data to be amended or rectified where it is inaccurate (for example, if you change your address) and to have incomplete personal data completed;
  • the right to delete your personal data in the following cases:
    • the personal data is no longer necessary in relation to the purposes for which they were collected and processed;
    • our legal ground for processing is consent, you withdraw consent and we have no other lawful basis for the processing;
    • our legal ground for processing is that the processing is necessary for legitimate interests pursued by us or a third party, you object to the processing and we do not have overriding legitimate grounds;
    • you object to processing for direct marketing purposes;
    • your personal data has been unlawfully processed; or
    • your personal data must be erased to comply with a legal obligation to which we are subject.
  • the right to restrict personal data processing in the following cases:
    • for a period enabling us to verify the accuracy of personal data where you contested the accuracy of the personal data;
    • your personal data have been unlawfully processed and you request restriction of processing instead of deletion;
    • your personal data are no longer necessary in relation to the purposes for which they were collected and processed but the personal data is required by you to establish, exercise or defend legal claims; or
    • for a period enabling us to verify whether the legitimate grounds relied on by us override your interests where you have objected to processing based on it being necessary for the pursuit of a legitimate interest identified by us.
  • the right to object to the processing of your personal data in the following cases:
    • our legal ground for processing is that the processing is necessary for a legitimate interest pursued by us or a third party; or
    • our processing is for direct marketing purposes.
  • the right to withdraw consent:
    • where we process personal data based on consent, individuals have a right to withdraw consent at any time.

Consent to receive direct marketing

By submitting your details, you hereby give consent to Ensite, its Original Equipment Manufacturers and their duly appointed affiliates, agents to process your personal information as provided, for the purposes of direct marketing in respect of information and communications technology related goods and services.

You understand that your data will be used solely for the purposes for which it was provided. You understand that you can at any time unsubscribe, should you choose to do so, through the link provided to you in the marketing email.

Changes to this Privacy Policy

This Privacy policy may be changed from time to time. The latest date implemented will be noted at the end of the policy for ease of reference. We will place a notice on our website drawing the attention of our customers to any material updates if and when they are made. We encourage customers to familiarise themselves with the latest version of this policy on a regular basis.

Date: July 2021